Many of the points detailed below are on a scale rather than being black or white when comparing one provider with another.
For websites to work properly they have to have an adequate level of technical support at the time when it is needed by the developer and the business. Delays will hinder development and inevitably increase other operational costs.
Toucan Internet’s quality standard is that you will be able to contact a human being who can understand and correct the issue you have or be just one step back from that person. You will always get a human being to talk to during normal UK office hours. We do not use automated call handling, just real people who care and invariable know you as a customer. We also have the patience to take the time to explain the details you need in plain English.
This best summed up by one council who transferred all their hosting to Toucan Internet LLP from a budget web host provider because of the lost hours spent waiting in call queues and alike when technical support was required. They now simply call us and the matter is in hand.
Out of hours we have a Support Request system in place http://toucanweb.co.uk/ti_status_request.php and a notification service for bigger issues at http://toucanweb.co.uk/ti_status.php.
For businesses that require the best possible advantage with Google it is worth bearing in mind that one of the many criteria that Google uses to rank a website is speed of delivery of the web pages and their content. There are two parts to the speed of delivery, one is the quality of the website code and the second is the speed of the server and the supporting network. Our servers are right on the UK’s Internet backbone in a datacentre in London’s Docklands, affording our clients excellent connectivity.
A number of our websites are in the top 5% of the world’s fastest websites as independently reported by Google.
Economy hosting gives the provider a lower revenue and as such they have to max the servers to generate adequate return by putting as many customers websites on a server as possible. At Toucan Internet LLP our competitive business class rate means that we can balance the loads on our servers and keep significant resources in reserve. This is turn gives impeccable reliability and up time plus fast delivery of websites.
Invariably the web host provider will be the email provider. With the same level of care and customer support, Toucan Internet LLP provides email services for practically all requirements:
· Cloud – Hosted Microsoft Exchange
Plus Toucan Internet LLP supports this with world class email security that screens inbound mail for Spam and viruses including providing an online quarantine box, white & black listing and a daily digest of your quarantine box.
The need to configure your email accounts on your local business servers and devices is accommodated as Toucan Internet LLP has good working relationships with many local IT support companies and liaises with any IT professionals you may already have in support.
If your web developer requires additional services, modules or configurations specific to a special requirement, then we accommodate this too, subject to a security audit of the solution.
Comprehensive business class services with personal support
We care about your business.
About the Author
Simon Thomas of Toucan Internet LLP has 18 years direct marketing experience prior to embracing the new Internet marketing channels that emerged in 1995. He heads the multiple disciplinary team of professionals at Toucan Internet LLP supporting clients of all sizes and markets where the client is looking for a professional Internet marketing partner with a long proven track record.
To find out more about Toucan Internet LLP please feel free to contact Simon at the contact points
t: +44 1279 871 694