Support
For websites to work properly they have to have an adequate level of technical support at the time when it is needed by the developer and the business. Delays will hinder development and inevitably increase other operational costs.
Toucan Internet’s quality standard is that you will be able to contact a human being who can understand and correct the issue you have or be just one step back from that person. You will always get a human being to talk to during normal UK office hours. We do not use automated call handling, just real people who care and invariable know you as a customer. We also have the patience to take the time to explain the details you need in plain English.

This best summed up by one council who transferred all their hosting to Toucan Internet LLP from a budget web host provider because of the lost hours spent waiting in call queues and alike when technical support was required. They now simply call us and the matter is in hand.

Out of hours we have a Support Request system in place http://toucanweb.co.uk/ti_status_request.php and a notification service for bigger issues at http://toucanweb.co.uk/ti_status.php.

Website Performance
For businesses that require the best possible advantage with Google it is worth bearing in mind that one of the many criteria that Google uses to rank a website is speed of delivery of the web pages and their content. There are two parts to the speed of delivery, one is the quality of the website code and the second is the speed of the server and the supporting network. Our servers are right on the UK’s Internet backbone in a datacentre in London’s Docklands, affording our clients excellent connectivity.

A number of our websites are in the top 5% of the world’s fastest websites as independently reported by Google.

Economy hosting gives the provider a lower revenue and as such they have to max the servers to generate adequate return by putting as many customers websites on a server as possible. At Toucan Internet LLP our competitive business class rate means that we can balance the loads on our servers and keep significant resources in reserve. This is turn gives impeccable reliability and up time plus fast delivery of websites.

Email Services
Invariably the web host provider will be the email provider. With the same level of care and customer support, Toucan Internet LLP provides email services for practically all requirements:

·         POP3

·         IMAP

·         Cloud – Hosted Microsoft Exchange

·         SMTP

Plus Toucan Internet LLP supports this with world class email security that screens inbound mail for Spam and viruses including providing an online quarantine box, white & black listing and a daily digest of your quarantine box.
The need to configure your email accounts on your local business servers and devices is accommodated as Toucan Internet LLP has good working relationships with many local IT support companies and liaises with any IT professionals you may already have in support.

Bespoke Services
If your web developer requires additional services, modules or configurations specific to a special requirement, then we accommodate this too, subject to a security audit of the solution.

Comprehensive business class services with personal support

We care about your business.

About the Author

Simon Thomas of Toucan Internet LLP has 18 years direct marketing experience prior to embracing the new Internet marketing channels that emerged in 1995. He heads the multiple disciplinary team of professionals at Toucan Internet LLP supporting clients of all sizes and markets where the client is looking for a professional Internet marketing partner with a long proven track record.

To find out more about Toucan Internet LLP please feel free to contact Simon at the contact points
below.

t: +44 1279 871 694
e: simon@toucanweb.co.uk
w: www.toucanweb.co.uk

Some clients have issues connecting the iPhone to POP3 accounts, not because of the product itself, but rather the lack of configuration advice available to users. Having helped clients recently, this basic information may well be helpful to many.

If you have another device such as a main PC that is also collecting your email, then there can be clashes as the POP3 protocol that handles your mail can only service one device at one time, therefore if one is connected and the other one polls the mail box it will return an error as it cannot get access.

These are typical log errors that show the issue and your sysadmin people will be able to spot this:

May 19 12:54:35 toucan ipop3d[32387]: Login user=mrmail host=[212.183.140.122] nmsgs=10/10
May 19 12:58:56 toucan ipop3d[725]: Error opening or locking INBOX user=mrmail host=yourco.co.uk [83.104.167.229]

Here we see the iPhone log in at 12:54:35 from IP address 212.183.140.122 and before that mail session has closed the office PC log has attempted a connection to the same account from 83.104.167.229. The office pc would report a connection error.

To avoid this being a continual issue one solution would be to only have the office PC collecting when you are there. There are countless other ways email accounts can be configured that we’ll not debate them all here, but rather flag up this iPhone/Mobile device and POP3 issue.

Particularly with the iPhone and the above configuration with an office PC on the same account it is important to set the iPhone push facility to “off”. From our experience if this is set to “on” the iPhone doesn’t close the session after polling the POP3 account therefore locking the mail box from access by other devices, such as the office PC.

Specific to Toucan Internet LLP POP3 accounts in the advanced settings set “SSL” to off. The SMTP authentication should be set to “password”.

Hi Simon

Thank you for your help and assistance with the iPhone4 queries, you have achieved in 5 minutes what Vodafone have taken over 2 hours to not resolve! I have discussed with them just now about Outlook needing to be closed to get emails on the iPhone and they have advised altering the Outlook settings to ‘keep the mail on the server’ which I have done and it appears to be working OK but goodness knows what else it will put out of sync!

Thanks,
Alistair
FORBES ASSOCIATES
Saffron Walden
19-5-11

If you are looking for a reliable provider of business email facilities with a human interface, please have a chat with Simon @ Toucan Internet LLP, details below.

t: 01279 871 694
e: simon@toucanweb.co.uk
w: www.toucanweb.co.uk

Copyright Toucan Internet LLP 2011©. All rights reserved.

This autoresponder service is available free of charge to all of Toucan’s customers who subscribe to POP3 or IMAP email facilities.

The autoresponder is entirely configurable to your needs:

• set it up when you want it
• switch it on or off whenever you wish
• change the responder message whenever you wish

To set up your autoresponder you just need your:

• email address
• email account name
• email account password

Clients can access their autoresponder at:
http://www.toucanweb.co.uk/ti_what_email_autoresponder.php

To find out more about how Toucan Internet LLP can influence your online success please feel free to contact Simon at the contact points below.

Toucan Internet LLP

t: 01279 871 694
e: simon@toucanweb.co.uk
w: www.toucanweb.co.uk

Copyright Toucan Internet LLP 2010©. All rights reserved.