Author Archive: Website Admin

Chinese Website Content for Local Coach Company

St Margarets Coach Hire of Stansted Abbotts has had their website marketed by Toucan Internet LLP and the marketing reports that came back showed a large number of visitors from mainland China.

Keen to capitalise on this, St Margarets chose to include an additional Home Page on their site in Chinese as written and proofed by Toucan Internet’s translators.

Simon Thomas of Toucan Internet says “All too often people forget the possible reach and influence of their website and if St Margarets Coach Hire start to capitalise on the large number of Chinese visitors to their site then the summer may well see them providing bespoke coach tours of the UK to many parties of visiting Chinese tourists”.

To find out more about St Margarets Coach Hire of Stansted Abbotts please visit their website at www.stansted-airport-coach-hire.co.uk

To find out more about how Toucan Internet LLP can influence your online success please feel free to contact Simon at the contact points below.

t: 01279 871 694

e: simon@toucanweb.co.uk

w: www.toucanweb.co.uktoucan-beak-tag-150

Copyright Toucan Internet LLP 2010©. All rights reserved.

11 factors that influence online success – Website performance markers

 

  •  Original creative design that echoes your brand
    The design should be in line with industry acceptability though pushing the norms so it’s not totally conformist. It must in every instance be immediately identifiable by any visitor as to what the site is about and have intuitive navigation whilst being avant-garde.
  • Proper Coding
    Proper coding to W3C standards means the site will be compliant with accepted world standards. Further audience specific coding is important as additional code needs to be written for “broken” browsers that have their own stilted interpretation of the standards. Bloated sites and pages stuffed with poorly optimised images and video will hurt your rankings.
  • Properly Programmed
    It’s no use using programming that is not supported by key sections of your market. If you are selling to institutions such as banking, you’ll find that their web browser security is set to “paranoid” which means it will block all but the most mundane code. Therefore any facilities on your site using Flash, Java or even humble Java Script must have fall back facilities using basic code. This is what we call degrading nicely. The majority of sites we see will not degrade nicely and in the worst cases page construction falls apart completely and the site becomes un-navigable as the menus disappear or become dysfunctional.
  • Properly Researched
    The Internet thrives on search results and king of the search results is Google providing some 80% of the worlds domestic and business search traffic. Key to success here is to use the right keywords in the right place in the right manner and frequency. Ideally research the key terms for your business by quizzing the websites of your leading providers in your sector. Then rank all the terms you’ve gleaned against real world search usage to determine the most effective. Then optimise the site using these terms. This search engine optimisation routine is a complete science in itself, but is well founded with clear rules. The basics are for you include a bare minimum of 100 and preferably 300 words per page. Make sure the prime keywords are used in the page title, meta description and titling on the pages. Cross link on the prime key words and ensure the key word density is between 4 and 8% per page. That will get you a fair way to making a reasonably well optimised website.
  • Good content
    Search engines are much cleverer now and, through what they call Symantec learning, know what constitutes a good site from a poor site and grades it accordingly. Don’t try and fool the search engines by overly keyword stuffing. A good SEO company will be able to optimise the site for both human and search engines without resorting to what are called Black Hat techniques that will ultimately get your site blacklisted. Google has expanded its algorithm that catalogues and ranks sites to include Video and PDF files so this is all valid content if used in the right way.
  • Relevancy
    This word crops up all the time in the search engine optimisation world. Keep your website relevant and on target. This strengthens the message and makes it clear to the search engines what you are all about.
  • Keep it current
    Stale websites eventually get side lined as they offer nothing new. Keep your site fresh with new and relevant articles. One way to do this with the minimum of effort is to have a blog running for all your news and take a feed from your blog to a news flash on every page. This way when you update your blog with a new article you also update every page on your website.
  • Link and Be Linked
    One of the biggest performance markers is to have a goodly number of relevant back links to your website. Backlinks are links to your site from other websites. Even a handful will noticeably improve your rankings. We invariably advocate an exchange links programme to our clients and provide visiting webmasters the exact code we want them to use when linking to us so they use our chosen keywords how we want them to.
  • Social Media Marketing Shares
    More than a complete seminar in itself is the boom phenomenon of SMM. If your clients Tweet, Facebook and alike, then add the SMM share buttons to all your pages so anyone can rebroadcast your pages to their followers. This way your interesting pages can be shared at a click with the viewers followers.
  • Correctly Hosted
    When a site has been coded properly it will use the smallest files possible so that the site can be delivered quickly and give a great visitor experience. Google monitors and rates sites for performance. All the good coding work can be undone by simply hosting on budget servers that are maxed out for profit rather than performance. There are free tools available to performance rate your hosting  for your site.
  • Marketing
    Promote and monitor your website on a regular basis to all the key search engines, the niche market search engines and directories and the local gazette sites. Use Google Analytics to monitor your site traffic and work out where improvements can be made. Use Google Webmaster to tell you where improvements can be made to your site. Test and measure all the time.

That should give some additional considerations for getting you the best advantage for your website on the net and therefore getting a greater return.


About the Author.

This article was written by Simon Thomas who has been active on the Internet since 1995 and runs a number of commercially successful Internet projects. He supports the building of clients’ websites to the correct standards, not just SEO, and maintains on-going search engine marketing for clients that value high performing websites.

For more information.

t: 01279 871 694

toucan-beak-tag-150e: simon@toucanweb.co.ukw: www.toucanweb.co.uk

 

Copyright Toucan Internet LLP 2009©. All rights reserved.

11 FAQs on Search Engine Marketing

Having a commercially successful website is ever increasingly important to businesses as the website moves centre stage in delivering corporate communications, be that the sale of products or services, liaison with suppliers, customers, after sales support or integration with back office systems for integrated accounts and stock handling.

However if your website is not showing highly in the top search engine results for your prime search phrases your business is missing out. This is shark infested waters for businesses looking for quality honest suppliers to provide effective and affordable optimisation of their websites so it is found by the search engines with their chosen key terms. There are companies that promise results and either fail to deliver, fail to deliver consistently or use techniques that could ultimately damage your reputation or brand online by having your web domain blacklisted.

Below are a few basic questions that are routinely asked to help you fill in the blanks when considering how to make your website work harder for you.

1. What is Search Engine Optimisation or SEO?

SEO stands for Search Engine Optimisation. It encompasses a raft of techniques and approaches to increase the readiness of your website to be understood and therefore categorised by the search engines.

2. What is an Organic listing?

An organic listing is the listing of one of your web pages in a search engine and it is included and ranked based on the search engines perceived merits of your web page and website. More and more it is apparent that the good quality websites that deliver great content and play by the rules are finding favour with the search engines.  

3. What is Ethical Search Engine Optimisation?

Ethical Search Engine Optimisation or White Hat SEO is simply the use of good optimisation techniques that brings real benefit to the possible visitors to your site. The programmes that assess your site are getting ever more cleverer about rating what is good and penalising what could be seen as trying to take unfair advantage.

4. What are Black Hat techniques?

These are techniques that can be employed to spoof the search engines into thinking that your site is better than it actually is. Whilst we perceive that good SEO techniques should push the envelope, we strongly recommend stopping short of Black Hat techniques since should you be found to have used techniques, or have engaged someone who has used such techniques on your website, it can result in your page being penalised or even excluded from some or all of the major search engines.

5. Why does my website not show in the search results?

There is a raft of different reasons when this may be the case and here are a few for consideration:

  1. You may not have a search engine optimised design. Many designers create brilliant designs, but do not team up with equivalently skilled web partners who know how to write the code that delivers the site to the web browser.
  2. The site may not be written to be adequately readable by the search engines that you want to engender.
  3. The site or web pages could have missing or incongruous elements such that the search engine is confused about the content and purpose of the site.
  4. You or your web engineer may have strayed into inadvertently using Black Hat Techniques. And the site has been downgraded in response. You may not have submitted the site adequately as part of your post launch search engine marketing. (See http://blog.toucan-group.com/?p=17 for an extensive SEM program) .

6. What is Keyword research?

Keyword research is finding the right words that will deliver the highest number of visitors to your website possible. Believe me, a single “S” going from a singular to a plural can mean a tenfold difference in visitors.

To get to the optimum keywords the routine is to start with your instinctive choices, extract key words from top competing sites, then rank all those terms in order of real world usage. Then, by applying some instinctive personal understanding of the market place, together with an eye to how much the term is contended, draw up your final list. How this list is subsequently used is down to the skills of your web coder and copywriter who should work “hand in glove”.

7. How do I get recognised or ranked for specific keywords?

Apart from putting the right keywords in the right places you have to have the right keywords selected in the first place. Once the site is optimised and launched into the big wide world it needs to be promoted and this is where a comprehensive Search Engine Marketing programme needs to be put in place so the site is promoted and monitored properly. It not only needs to be promoted to the obvious search engines but also the niche directories and local gazetteer sites.

8. What is search engine friendly design?

The way a design is converted to a web page can be the make or break of a site’s search engine performance; a friendly design is readable and an unfriendly design is far less so. Certain techniques hamper search engines from understanding your site and some can stop a search engine from even looking at your pages. This is where you need a good web construction partner who you trust to understand what can be done and also to get the best out of the creative design provided by the designer. Here you start to see that web coder, creative designer and copywriter have to work as one for a website that stands any chance of success against the every rising bar of other quality websites.

Cheap doesn’t work – no matter how pretty the design.
9. Are Meta tags useful?

Absolutely, Google may ignore Meta Tag Keywords, but the properly written Meta Description is paramount to good SEO.

10.How can I achieve a top 10 result?

Follow all the rules, do the research and keep the site current and relevant. Promote under a structured Search Engine Marketing programme and respond to the feedback that the SEM campaign gives you.

11. Is cheap hosting a good idea?

Absolutely not! Taking Google as the market leading search provider; it rates websites on performance. Performance is measured a number of ways, some will be as a result of how the site was built and some by how it is delivered. Cheap servers deliver sites in a measurably slower manner for any number of reasons and your site will be ranked accordingly. There is free software on the Internet to monitor website performance and you want to be sure that you’re not “saving” on hosting but missing out on good rankings – it’s a false economy to do so.


About the Author.

This article was written by Simon Thomas who has been active on the Internet since 1995 and runs a number of commercially successful Internet projects. He supports the building of clients’ websites to the correct standards, not just SEO, and maintains on-going search engine marketing for clients that value high performing websites.

toucan-beak-tag-150For more information.

t: 01279 871 694

e: simon@toucanweb.co.uk

w: www.toucanweb.co.uk

Copyright Toucan Internet LLP 2009©. All rights reserved.

So Much More than Just a Stationery Store.

We all benefit from great suppliers and sometimes it’s appropriate to spread some good news.

Toucan Internet LLP has used the services of Brown & Tiney Stationers for over ten years. The differentiator between a good supplier and an excellent supplier is the exceptional customer service received when things don’t quite go to plan; as we all know the good times take care of themselves.

Routine dealings with Brown & Tiney are a pleasure as nothing is too much trouble, their personallogoised online ordering system genuinely saves time and their special “Hot Items” catalogue of the top 7,000 most popular stationery items gives consistent good value prices all year round – not just for limited special offer periods. Alan Brown, Managing Director of Brown and Tiney said “after we’ve spoken to a new business, 85% change their supply to us as we quantifiably save them money and invariable improve on service”.

Routinely Toucan needs items in a hurry, either for ourselves or as part of a client project and Brown & Tiney have always managed to pull the rabbit from the hat. Well done guys.

Toucan Internet LLP recommends Brown and Tiney as a quality supplier that shares the same customer service ethic as itself.

More details at www.brownandtiney.com or call 01279 437710 and tell them Toucan sent you!

toucan-beak-tag-150Toucan Internet LLP
t: 01279 871 694
e: simon@toucanweb.co.uk
w: www.toucanweb.co.uk

Copyright Toucan Internet LLP 2009©. All rights reserved.

Dependable Internet Services Underpin Successful Answer Call Business

zoom-logoZoom Answer Call is celebrating its first successful decade in business, over eight years as  a client of Toucan Internet.

In 2002 Chella Hayes, CEO of  Zoom decided to rebrand the company’s logo, website and stationery and chose Toucan Internet to assist in this project. The resulting distinctive branding is still in use today, epitomising the quality of business call handling from Zoom.

Chella says “Good internet communications are essential to our entire operation and in this respect Toucan Internet has excelled, repeatedly surpassing expectations. We value Toucan’s personal and rapid response to issues as they arise. They routinely debug email problems, invariably such problems being caused by third party or client’s networks, which nonetheless prevent Zoom providing its clients with the first class service they expect”

We wish Zoom Answer Call a successful second decade.


For more details on how Zoom could help you business please see www.zoomuk.co.uk or email Chella at sales@zoomuk.co.uk

At Toucan Internet we’re looking for more businesses that want exceptionally high quality internet services and unparalleled support.

 

toucan-beak-tag-150Please call us for a chat.

t: 01279 871 694
e: simon@toucanweb.co.uk

w: www.toucanweb.co.uk

Copyright Toucan Internet LLP 2009©. All rights reserved.

Leading Barristers’ Chambers chooses web partner

9-12 Bell Yard is a leading criminal barristers’ chambers in the City and they chose Toucan Internet as their web designers earlier this year. Apart from the main web projects, Toucan’s creative design team has been engaged in producing a number of items in various media for Chambers, including email campaigns, digital Christmas cards and a hand drawn website.

The annual Chambers’ party aboard HMS Belfast was a real success and Toucan designed and produced the  impressive corporate folders together with the event invitations for the night. These designs were based  upon a newly evolved logo icon taken from designs that had been created as part of the development work for the Chambers’ new website. 3_detail_21

A Chambers’ spokesman said “We are delighted with the creativity and support Toucan has brought to every project they have worked on so far.”

The folder and modified logo are designed to give great value in that they can be used on more than just one occasion. The generic chambers folder will double as a CD presentation folder for distribution of material such as course notes, whilst the modified dynamic glass effect logo will feature in the forthcoming website.

Simon Thomas, Partner of Toucan Internet said “This is a great example of how a brand identity can be effectively used across different media. Toucan’s strength is that we have all the resources required including creative designers, Flash developers, programmers, systems people and the team approach to make these projects a success for our clients”.

For more details about 9-12 Bell Yard :
Web: www.9-12bellyard.com
Tel: +44 (0) 20 7400 1800
Email: clerks@9-12bellyard.com

For more information or details on how Toucan could enhance your marketing and promotional material please call or email.

toucan-beak-tag-150Tel: 01279 871 694
Email: simon@toucanweb.co.uk
Web: www.toucanweb.co.uk

Copyright Toucan Internet LLP 2009©. All rights reserved.

We can speak Klingon

“Having a website properly created, run and promoted for you is an important part of business now. Having a company that can provide such a service in a totally reliable, professional and friendly (non-Klingon-speaking) way is even more important. Lucky me: I found that company in the form of Simon and his team at Toucan. If your web co. doesn’t measure up, feel free to move to Toucan – I’ll share!”

Jane Malyon
Trainer – Coach – Writer – Speaker – “Agony Aunt”

See Jane’s Websites from Toucan >>>

Having been immersed in the commercial side of the Internet since 1995 we at Toucan can talk Klingon where required but prefer helping you develop your online business in plain English.
Please call us for a chat.

toucan-beak-tag-150t: 01279 871 694
e: simon@toucanweb.co.uk
w: www.toucanweb.co.uk

Copyright Toucan Internet LLP 2009©. All rights reserved.

Web of Deceit

What to do if you become a victim of online fraud

Routine online shopping and banking transactions should not pose any problems for people using the Internet, however the World Wide Web has vast scope for criminality, and fraudsters have been quick to exploit the opportunities it provides.

Here are some of the risks:

  • Emails purporting to be from banks, credit card companies or other financial institutions such as PayPal, that direct you to fake websites where they try to extract essential security information from you, (known as Phishing)
    ADVICE: Never follow links in emails. Instead go to the official site and login as usual.
  • Emails, that contain attachments that carry a virus or Trojan payload.
    ADVICE: If you don’t know the sender, never open an attachment.
  • Websites that download tracking cookies, adware, Malware or viruses directly onto your computer.
    ADVICE: Install antivirus software that will check all sites you visit.
  • Transactions with strangers via Ebay that turn out to be fraudulent.
    ADVICE: Never, ever send money via Western Union or other transfer service. Never allow a buyer to pay more for an item than expected, and never send them the ‘change’, as their original payment will always bounce.

Always install good Anti virus, firewalls and anti-phishing software on your computers and activate email-scanning too.

If you think you have been de-frauded online, report it to your local police station. Essex police has a fraud department that will liaise on your behalf with the appropriate authorities and internet companies to try and bring the criminals to justice. This includes foreign forces and Interpol.

Ebay and PayPal also have their own dispute resolution services and offer some protection to their users.

 

 

Peter Caulfield, Uttlesford Crime Reduction Advisor & Architectural Liaison Officer
Essex police, East Street, Saffron Walden, CB10 1LX 01376 556233
General Non-Emergency Number – 0300 333 4444 and ask for the person or department you require.

toucan-beak-tag-150

 

For more information on Toucan and how we could help develop your business

please call us for a chat.

t: 01279 871 694

e: simon@toucanweb.co.uk

w: www.toucanweb.co.uk

Copyright Toucan Internet LLP 2009©. All rights reserved.

Toucan Internet at the Dentists

Nobody likes going to the dentist; or do they. Toucan Internet LLP seems to have found favour with progressive dentists looking for success online.

Welcome to Smile and Wellbeing

Welcome to Smile and Wellbeing

Smile & Wellbeing in Bishop’s Stortford was Toucan’s first success when charged with getting the site favoured by Google with top search terms “Dentist in Herts” and “Dentist in Bishops Stortford”. Entrepreneurial dentist Dr Bhavin Bhatt said “We had a lovely site that projected our practice well, but until we handed control of the website to Toucan, nobody was visiting. Since Toucan optimised the site we have a steady stream of visitors and new clients, primarily from these search terms. We are pleased with the results and as such have referred Toucan to other colleagues looking for good web partners”.

See www.smileandwellbeing.co.uk

 
 
 
Hook Lane Dental Practice logo developed by Toucan Internet

Hook Lane Dental Practice logo developed by Toucan Internet

One such referral was Dr Kieron Khoorbhoor of Hook Lane Dental in Welling, Kent. This was a new practice and Toucan was pleased to get involved at an early stage and provide creative designs for the practice logo, business stationery, referral forms, and of course a rather unique website including a video of the practice.

See www.hooklanedental.co.uk

 

 

 

Northwood Orthodontics PracticeAnd just last week Dr Saba Qureshi’s Northwood Orthodontics website was launched. This site was designed to be in line with industry norms and project a friendly approachable practice that both parents and adults would feel comfortable using. The site is heavily optimised ready for search engine marketing and the domain name of www.orthodontics-london.co.uk hides no secret that we’re after some serious Google referrers.

For more information on Toucan and how we could help develop your business please call us for a chat.

t: 01279 871 694

e: simon@toucanweb.co.uk

w: www.toucanweb.co.uk

Copyright Toucan Internet LLP 2009©. All rights reserved.

Be Web Wise – as published in NBA Passport Sept 2009

nba_article-imageSimon Thomas, from Toucan Internet LLP, talks us through
his experiences.

Most businesses want to hang onto their cash and investigate what gives them the best bang for their buck; something we should all be doing all of the time, but brought into focus as the recession squeezes our cash.

Nothing could emphasis this more when we see the upturn in investment by bus­inesses that have analys­ed their ROI’s and have woken up to the fact that the Net is in many cases the quick­est, cheapest and most effective route to market and has been either ignored or played with without serious intent in the past. Many clients have re­align­­ed budgets, giving sig­nif­­­ic­ant­ly less or no spend for space advertis­ing and sales people in favour of online marketing.

For example it is possible to build an administrative system that will run all the courses for a national swim school for £5,000. David Cartwright, MD of the Cartwrights Swim School said “It was a big leap of faith for us to move from trad­itional paper based systems. We knew it would be the quickest way to communi­cate with the hundreds of clients we have on courses all around the country and would also be the automated administrat­ive centre.”

It’s a fairly simple job to identify from where best business rewards will come when reviewing a business m.o. and their current marketing. Don’t subscribe to the philosophy that if it’s simple it doesn’t work.

Pat Fox, MD of Aralia Garden Design, noted: “Over a couple of weeks this summer, our site gen­erat­­ed three orders totalling £63,000.”  

Article published in Passport the Newport Business Association monthly business publication

nba_logo

For details of the Newport Business Association – www.newportbusinessassociation.co.uk

The full September issue of Passport is available in PDF format here >>>.

For more information on Toucan and how we could help develop your business
please call us for a chat.

toucan-beak-tag-150t: 01279 871 694
e: simon@toucanweb.co.uk
w: www.toucanweb.co.uk

Copyright Toucan Internet LLP 2009©. All rights reserved.